In the coming days, a brand new help experience will be released on GSN.com and GSN Cash Games (Web and Mobile). Here’s a glimpse into the improvements:
– Updated look and feel
– Easier to read FAQs (no squinting necessary!)
– Simplified Inquiry Forms
– Ability to Contact Support without being logged in (for all you frequent password forgetters out there!)
– Improved tracking for bugs/issues
– Help access points for other popular GSN Games (GSN Casino, Solitaire Tripeaks, Bingo Bash, GSN TV…)
Changes to note: Continue reading
GSN Help Outage 3/17 from 6AM-3PM (EST): Our support portal provider, Parature, will be updating their systems. During this time, the GSN.com/GSN Cash Games support portal will be completely unavailable so you will not have access to Frequently Asked Questions or to the inquiry form available through the Contact Player Services link during this outage. If you need assistance, please email the GSN.com support team directly by emailing firstname.lastname@example.org. Your patience and cooperation is greatly appreciated during this time. Please note that the outage timeframe may vary.
Based on player feedback we’ve received, the Player Services inquiry form will be updated on Monday, September 9th between 9-11AM ET. The ability to contact Player Services may be down during this period. Thank you in advance for your patience!
We have noticed many people posting they’re having issues with games, or have not been credited Oodles or Tokens. Please remember you need to contact Player Services to get proper support or credit. You can do so by clicking on Help Center under “Contact Support” on this page, or by clicking on GSN Help on the main www.gsn.com page, and then clicking Contact Player Services. Be sure you are logged in to your user name, otherwise you’ll only see the FAQs and not the Contact Player Services link.