Daily Break Issues

DailybreakA message from Player Services:

Please accept our apologies for any difficulties or inconvenience with the Daily Break. Our site engineers have confirmed that this issue has been resolved for users accessing the site using the Mozilla FireFox and Google Chrome web browsers. Unfortunately, the issue still exists for users accessing the site using Internet Explorer and is currently being investigated.

While we do not have a definite time frame as to when it will be resolved, we expect to be resolved in the near future. 

In the meantime, for those users on Internet Explorer, we recommend using Google Chrome or FireFox to access and complete the Daily Break.

If you still see this issue using Chrome or FireFox, please clear the browser’s cache and then restart the browser and it should work without issue. Please see below for instructions to do so.

To clear your cache  (note, when clearing cache do not have it opened to GSN.com):

In FireFox:

Open Firefox
Click Firefox (orange tab) towards the top left-hand corner
Click Options
Click Privacy
Click Clear your recent history link
Select the Time range to clear and the Details
Click Clear Now (this could take awhile if you have a lot of files and history)
Click OK to close window

In Chrome:

Open Chrome
Click the Wrench Icon (Tools menu)
Select Options
Select Under the Hood on the left, click Clear browsing data… in the “Privacy” section
Select the items you want to clear (you can choose the period of time for which you want to clear cached information from the Clear data from this period drop-down menu – to clear your entire cache, select Everything)
Click Clear browsing data
Close tab
Exit and re-launch the browser

70 thoughts on “Daily Break Issues

  1. I think the Chrome directions are wrong. . . . The first four items should read:

    Click the Wrench Icon
    Hover over “Tools”
    Select “Clear browsing data…”
    Select the items to clear (“Browsing history,” “Cookies and other site and plug-in data,” & “Cached images and files” are probably all that needs selected . . . then choose “the beginning of time” from the Obliterate items drop-down menu)

    There is no “Options” listed in the “Customize and control” (Wrench Icon) menu. I am up to date with v34.0.1847.131.

    • I’ve let player services know. Neither one are exact steps for my chrome, but close enough I can figure it out. I wonder if the interface chancges based on that add-ons you have? I have Version 34.0.1847.131 also.

      • I explained the “quick” way, too . . . for me there’s a “Settings” listed, rather than “Options” . . . but then there’s no “Under the Hood” listed (only “History,” “Extensions,” “Settings,” and “Help”). On the “Settings” page, one would scroll down to the bottom and select “Show advanced settings…” at which point “Clear browsing data…” would be one of the first items available.

    • speckielulu, they’re both free and easy to download. I have three browsers myself and use whatever one works best for the task at hand. You can find Firefox here, and Chrome here.

  2. What about these ads that don’t work and pay tokens? “Life Happens” award shows that it has an error, but it keeps coming back. Every time you click the monkey, it is still there, won’t go away, and won’t pay off.

    • Hi Lilly, when that happens please contact Player Services for account assistance. To contact them click on GSN Help at the top of the main http://www.gsn.com page. Be sure you’re logged on to your user name so you can see the contact link.

  3. Angel, do you know why the videos for oodles, the ones powered by social theater, come up so large on the screen? I always have to leave GSN when its done because it doesn’t show a way to get back to the all games screen. Also, i don’t get credit for these alot of times because of having to leave the page or the video stops playing in the middle of it.

    • I’m sorry, I don’t know. Have you tried hitting your Esc key to see if that minimizes it? (and if you haven’t already, be sure to let Player Services know what happens so they can investigate)

      • The esc key does nothing to resolve the problem. I have only been able to use the refresh key to get away from the screen. IMHO- it is an issue that the GSN Advertising Dept. needs to resolve by prohibiting ads without a “close” button.

        • Thanks for the feedback on it. I know it’s being looked in to Rick1836. Unfortunately the ads are served by a partner site, so we have to go to them for resolutions. Our marketing team is not able to fix it on this end.

    • 2jellybeans–if you are using IE and have the tool bar showing, there is an icon than looks like a magnifying glass. You can decrease the size of the ad while its playing so you can close it when finished (use the down arrow beside the glass, I decrease to 75%). Hit the plus symbol in the center of the glass to increase the size back to normal (100% is where I have it), without leaving the site or page when done.

      This might help, it is less annoying than leaving the site each time you get one of the oversized ads. It works for me.

      • Thanks for the input sdnels, but i use google chrome. I tried the escape key as Angel suggested, but that didn’t work either. If i only knew how to take a screen shot i would send it to player services.

  4. Player services keeps telling me to switch browsers but everytime I try it just fouls up my computer. Can’t they just fix it so it works on IE9. Haven’t been able to play daily break for nearly a week now.

      • i found it works on some ads but not all the one ad just has a black screen and keeps coming back but one has worked since then

  5. Why does the triple bonus token package begin at the $49.00 price (and higher)? It sure would be nice if they were offered at the lower prices as well. GSN will listen to you angel so please talk to them on the players behalf.

    • Hi Joe, the Daily Break made an update on their site of some kind and the emails have not been sent to us at the usual time. Per the rules, credit can take up to 48 hours, so hopefully it get sorted out soon. But I’m guessing you’ll be credited tonight!

  6. When are we going to be credited the oodles for the oodlectibles? The Ooodlegram stated by the end of the day..5/6…

  7. my bad…i forgot i got daily break to finally work last night:)..it’s just today i haven’t had any luck loading it…

  8. When will we be credited for the oodles badges? The oodlegram stated end of day..on 5/6…I still have been credited.

  9. hey gsn angel Just wanted to tell you what a wonderful job you do! I start each morning with a cup of coffee and GNS. Thanks

    • Hi lancini54, I don’t think the Bingo you’re talking about is coming back. You were sent emails a few times last May/June for your mailing address so you could get your $17. Perhaps they went into your spam folder? To get it, please email your address to Player Services. Be sure to include your first and last name, street address, city, state and zip code. To contact them click on GSN Help at the top of the main http://www.gsn.com page. Be sure you’re logged on to your user name so you can see the contact link.

  10. I use 2 computers & the daily break is still not working, I have the correct java & IE9, one screen is still a white raster, the other screen is gray both donot download, the tech want me to use firefox or google chrome , I will not use either because they have large government cookies!

  11. Angel:

    Is there an update on Daily Break? I’m using Chrome and all I get is a circle spinning around .Thanks

    • Hi, the Daily Break is having issues today so it was taken down while they work on it. We’ll be posting an update soon.

  12. it does NOT Work on firefox – you HAVE NOT RESOLVED THE ISSUE – players services are tired of hearing from me – can you just get things right?

    • Hi, the Daily Break is having issues today so it was taken down while they work on it. We’ll be posting an update soon.

  13. My Daily Break has been working fine all this time. Now all of a sudden this morning mine does not work on either Google Chrome or Internet Explorer. Are they still working on it?

    • Hi, the Daily Break is having issues today so it was taken down while they work on it. We’ll be posting an update soon.

  14. Daily Break worked yesterday (05/08) using Chrome, but is not working today (05/09) using Firefox, Chrome or IE. So, don’t assume things are A-OK with non-IE browsers just yet!

    • Hi, the Daily Break is having issues today so it was taken down while they work on it. We’ll be posting an update soon.

  15. angels I have been trying ton do the daily break all morning since 3:00 a.m. and is not working for Google the only thing it will do is the whole center is black and in the middle is has a white ring going round and round . just wanted to let you k now and Happy Mothers Day to all, I will try later

    • Hi, the Daily Break is having issues today so it was taken down while they work on it. We’ll be posting an update soon.

    • Hi, the Daily Break is having issues today so it was taken down while they work on it. We’ll be posting an update soon.

    • Hi, the Daily Break is having issues today so it was taken down while they work on it. We’ll be posting an update soon.

  16. i have firefox and cannot get the daily break to come in at all now for the past 2 days, no matter what i do. CAN YOUHELP PLEASEEEEEE

    • Hi, the Daily Break is having issues today so it was taken down while they work on it. We’ll be posting an update soon.

  17. Angel, guess the problems have not been ironed out yet. Now i can be added to the list of people not being able to access Daily Break. The daily break isn’t showing up under my gsn and it’s not on the list on the all games page either. I have google chrome so i don’t know what’s going on. Also, i have not received the credits for May 6, 7, and 8th.

  18. After many times for completing Daily Break, it’s not even loading on my Firefox! If you back up from the previous few themes it’s not functioning properly. This is where everyone is getting fused up over the same subject. We want the answers from the computer technicians. What is the major malfunctions in the GSN’s computer systems please?

    • Hi sanbull60, GSN does not host the Daily Break, a partner site does and they’ve been having issues. It’s not something we can actually control on our end, but they’re aware of what’s going on and working hard to improve their platform. Please read here.

  19. I dont like to complain i know how hard your job is and i thank you, But it has been around 3 weeks since i have been able to play Daily Break losing 75 Oodles is tough enough but when you cant get the 300 Oodles it really hurts, Thank You for whatever you can do. Have a Nice Memorial Day Weekend.

    • Hi Roger, I’m sorry you’re having difficulties! If you have not already, please contact Player services and let them know what is happening. To contact them click on GSN Help at the top of the main http://www.gsn.com page. Be sure you’re logged on to your user name so you can see the contact link.

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