New User’s Guide to GSN

Brand new to GSN? Welcome! We’re delighted you stopped by.

GSN is all about fun and games, and over the years we’ve created a site with a lot of great games and a lot of compelling content. On the plus side, you’ll never run out of things to do. On the flip side, it can be a little intimidating for new folks.

So, we’ve put together a simple First Timer’s Guide to GSN. It’s broken down into three areas: The Basics, Where to Get Help, and What to Do.

THE BASICS

The games are the pillar of the GSN community. GSN offers a wide variety of casual and casino style games that cross multiple genres. You’ll find popular games like Bejeweled 2,  Mahjongg DimensionsWheel of FortuneVideo Bingo Deluxe and others. You’ll also discover all sorts of games by genre, including Arcade, Word, Casino and your favorite Game Show Games.

TOKENS, OODLES AND CASH, OH MY! One of the first things you’ll see on the site is that in some of our games you can earn Tokens, while in others you can earn Oodles, and in some games you can even win Cash. What’s more? There are a few games where you can win a combination of both Cash and Oodles!

So what’s the difference?

TOKENS! Tokens function as chips in GSN’s Casino. You can win ’em and lose ’em. And you’ll have plenty of opportunities to replenish your account.

 

OODLES! GSN’s winnable and spendable currency. Earn Oodles while playing GSN games and redeem them in the GSN Prize Center. You can also use Oodles to purchase entries in special auctions and sweepstakes. Learn more in our Oodles 101 post or Oodle Tutorial.

CASH! You can actually play for cash on GSN’s Cash Games. To do so requires that you upgrade your account and make a deposit. Once you’ve done that, you can play in tournaments and place real money bets

WHERE TO GET HELP

You can find help on just about every page within GSN by looking at the top of the page – just a little right of center – for the GSN Help link. If you’re on the GSN Cash Games site, you’ll see there’s a Help tab in the upper right, a little below your screen name. Or you can just go back to the main GSN and click help there.

We have an extensive collection of FAQs (Frequently asked Questions) in our GSN Knowledge Base. New players often have a few questions right off the bat, and the vast majority of those answers can be found there.

If you can’t find the answer to your question in the GSN Knowledge Base, or you’re having an issue that needs more personal attention, click the “Contact Us” tab and give us as much information as possible so that we may best serve you.

THINGS TO DO

Chances are you’ve discovered the GSN site long before you found this page, so you may have already found a few of your favorite games.

Those who love Oodles are likely to visit the My GSN page to see what Oodle offerings there are on any given day. You’ll see a tab for “My Promotions” where you’ll have the opportunity to earn Oodles by taking part in one of the offerings listed there.

Of course, for many players, the first stop is always the To Doodles page, where you can earn Oodles by playing a few quick games, answering some trivia questions, or entering the hourly ChaChingo Bingo drawing, where you can win Oodles, Tokens *and* cash! You can even earn Oodles simply by confirming your e-mail address.

If you’re looking for a favorite game, we’ve got a few suggestions in several genres of games:

If you love slots, start with Tiki Island Slots – it’s like taking a vacation to a tropical island. Prefer Bingo? Then you’ll want to give Video Bingo Deluxe a try, where you can choose up to 3 cards, and complement your gameplay with a variety of power ups. 

For something fast-paced, try Catch 21, where you speed through the deck in order to make as many 21s as you can before the clock runs out. If you fancy a more leisurely clip, then you might enjoy Outlaw Video Poker. 

If you enjoy matching tiles, give Mahjongg a try. For a super-fun match three game, try Zen Gems.

If words are your thing, then try out the classic Bookworm! Looking for something really challenging? Give Spliterature a try.

Try the perrenial classic Bejeweled 2, or if collecting is your kick, then Big Money will keep you content.

You can’t go wrong with Wheel of Fortune!

 

161 thoughts on “New User’s Guide to GSN

      • Hi ALL let me just say how much I enjoy this site, the only thing that get’s my blood going is the phising ads they have : eg
        I make 89 per hr on internet another YOU are the 100k visitor you win then it says this is no joke ROFL I wonder how many people have been burned buy these or had ID/money taken from them, I ask before and got no response , this seems like a legit site, they should keep it that way.sorry for the rant

        • Hi Frank, we report those type of ads as we find them. The ads on the site are serviced by ad providers, so we have guidelines on what’s allowed, but sometimes ones not allowed slip through.

          • hi why do i keep getting popup t o install software i never hear of when playing bingo been happening about 2weeks now very annoying as it opens another window and says click here. checked all my software and it is up to date

          • Frank, I’ve not encountered that myself. If you’re able to, please take a screenshot and sent to Player Services. They can investigate this for you. To contact them click on GSN Help at the top of the main http://www.gsn.com page. Be sure you’re logged on to your user name so you can see the contact link.

          • Hi Frank, please contact Player Services for account assistance. They can investigate this for you. To contact them click on GSN Help at the top of the main http://www.gsn.com page. Be sure you’re logged on to your user name so you can see the contact link.

  1. WHERE ON THE GSN SITE CAN I FIND “REFER A FRIEND”? I WANT TO REFER SOMEONE BUT, I AM UNABLE TO FIND IT.
    THANK YOU FOR YOUR HELP

    HEAVEN1420

  2. u guys lead me to believe I could play free games if I comfirmed my email and I don’t like giving my email account out or address to anyone then I have to buy tokens ,that’s not cool.I feel like u all scamed me,thanks a lot

    • Hi kattty57, we absolutely have free games on GSN.com. If you go to the All Games page and scroll down, all the ones with the Tokens or Oodles symbol by them are free to play. The Oodles games you don’t need any kind of chip to play, and the Token ones require Tokens, but you don’t have to buy them. Buying them is a choice. You can just play using the free Tokens you get every day by logging on. We even have free practice games on the Cash Games page. Just pick a game, and scroll down to find the practice games.

        • I’m sorry you’re having difficulties. If you have not already, please contact Player Services for assistance. To contact them click on GSN Help at the top of the main http://www.gsn.com page, then look for the green “contact support” button at the top of the help page. I’d recommend logging into your player name before contacting them so there is a record from your account you can access later if need be.

    • Hi, I sent you an email. Please check your spam folder if you do not see it. Also check your spam folder for the password reset. I double-checked your account and you had www in front of your email address, so the password resets couldn’t get to you.

  3. I ‘m been playing logging in to MY GSN everyday and receiving g a large amount of tokens each day. Are they suppose to be showing up on my account if not, how do I go about using them. Thanks

    • Hi Nancy, based on your email address, the last login to gsn.com you had was 19 days ago. Please contact Player Services for account assistance. To contact them click on GSN Help at the top of the main http://www.gsn.com page. be sure you’re logged on to your user name so you can see the contact link.

  4. Please help me with my credit card. My pjwrites2012 username got changed because someone closed and I lost 500,000 tokens.

    • Hi, please contact Player Services for account assistance. They can investigate this for you. To contact them click on GSN Help at the top of the main http://www.gsn.com page. be sure you’re logged on to your user name so you can see the contact link.

  5. First off-Love new daily bonus!
    Just wanted to let ya know but Today (1-18) I did not receive Daily bonus. It states that I missed a day but I logged on yesterday (1-17) and received bonus. Just wonder if anyone else has had this problem or if I’ve done something wrong. Thanks for any help.

    • Hi Jessica, I think it’s happened to a few people. Please contact Player Services for account assistance. They can investigate this for you. To contact them click on GSN Help at the top of the main http://www.gsn.com page. be sure you’re logged on to your user name so you can see the contact link.

  6. Just wondering how I would go about submitting a trivia question for the daily trivia, I see questions submitted by other players and would like to do this.

    • Michelle, you can send questions to my email. They need to be fairly short, as well as very short answers. There is a link to my email on the right-hand side of the Player News page.

  7. For three days now my three young children and I have been trying to log onto the gsn Web site, to no avail all we see is code 500 server busy we were all in line to recieve the 50,000 coins to compete against each other then Friday none of us canlog in whats the deal

    • Randy, please try clearing your browser cache. If that doesn’t work you can email me and I’ll forward your email to Player Services (the link is on the right hand side of the main player news page)

  8. I have been viewing the videos for the win bigger watch this got all the way to 90k went to watch another video and it put all the way back to 21k where did my tokens go that I earned? I hate to have to start all over. Be advised I started to do it all over and did it about 4-5 more times.

    • Hi, please contact Player Services for account assistance. They can investigate this for you. To contact them click on GSN Help at the top of the main http://www.gsn.com page. Be sure you’re logged on to your user name so you can see the contact link.

      • Hi, This happened to me twice today, too (4/19/14) The first time I lost “tomorrow” tokens I lost 72,000 tokens. The second time today I lost 61,000 tokens. I reported both instances to player services. It was very discouraging to watch all those videos and lose a total of 131,000 tokens. Glad to know it is not just me having the problem.

  9. my games won’t load either tried IE, google chrome and firefox, none of them work, have deleted all temp files, history, cookies and cache in all of them didn’t work

    • Hi, if you haven’t already, please contact Player Services. Let them know what browser and operating system you’re using, as well as what you’re playing on (desktop, laptop, tablet, etc). This information helps ops to troubleshoot so they can resolve the issue. If you’re uncertain what operating system you use, you can check at this link: http://whatsmyos.com/

    • Hi, I think you have done so, but if not, please contact Player Services. Let them know what browser and operating system you’re using, as well as what you’re playing on (desktop, laptop, tablet, etc). This information helps ops to troubleshoot so they can resolve the issue. If you’re uncertain what operating system you use, you can check at this link: http://whatsmyos.com/

  10. I just love when the token monkey appears and the video does not work. I also love when you get the monkey 5 times in a row and they take away 3000 tokens. Extremely frustrating and annoying. I do not think I am alone here.

    • Hi, I think you contacted Player Services? But if you haven’t, please let them know what browser and operating system you’re using, as well as what you’re playing on (desktop, laptop, tablet, etc). This information helps ops to troubleshoot so they can resolve the issue. If you’re uncertain what operating system you use, you can check at this link: http://whatsmyos.com/

  11. is there a new security box asking for my password to verify who i am? it pops up in middle of the screen randomly while playing games. haven’t read anything about this feature on player news. wondering if you knew anything about this?

  12. gsn angel is there problems with the games loading for 2 days the games won’t load under the casino I’ve cleared my browsers catch but nothing happened still won’t load

    • Hi, if you haven’t already, please contact Player Services. Let them know what browser and operating system you’re using, as well as what you’re playing on (desktop, laptop, tablet, etc). This information helps ops to troubleshoot so they can resolve the issue. If you’re uncertain what operating system you use, you can check at this link: http://whatsmyos.com/

  13. A big DITTO to all the players complaining about Casino games not loading. It appears to be all the new games — most of the old ones load and play as usual (Tiki Island, Pirates, Deuces Wild, etc.) Exceptions are Wheel of Fortune does not load and Deal or No Deal does. This must be connected to the launch of the new game – Cleopatra. I’ve been playing on the site for over 2 years and this has never happened before. I know it’s a holiday and IT guys have to have some time off too. But hope it can be corrected when they get back in tomorrow. Thanks, Angel, for being there and giving us a place to vent. I did e-mail tech services about the problem.

  14. At least I’m not the only one who can’t play games today. Everything works but the games (even tho you suggested that it might be my internet connection) which, since all the rest of GSN worked, it couldn’t have been. I think it’s because I didn’t buy any tokens…I already have over 3 million…why would I want to buy more??? Anyway.. I think it’s a ploy to sell tokens….if I’m wrong…the games will work whether or not you buy tokens…

    • This is listed under how to Play. Perhaps someone more familiar with the game can give some helpful hints or tips!

      How to Play:

      Hit spin and try to match monkeys, coconuts, volcanoes, and more!

      Land on three palm trees or tiki torches to activate the mini-game for a chance at huge Token bonuses.

      Every time you land on a gem, it’ll be added to the Gem Bonus chest. Spin three gems at once to convert the Gem Bonus chest into Tokens!

      Click on “Pay Table” to see the detailed payout list and mini-game triggers.

    • Sherry, we don’t currently have a message board community, but you can meet other fans on our GSN.com games Facebook page here.

    • DEAR SHERRY,
      I WILL BE HAPPY TO BE YOUR FRIEND. I AM ON GSN FACEBOOK ALL THE TIME AND YOU CAN FIND ME THERE. I TYPE IN CAPS DUE TO EYE DIFFICULTIES, SO I’M PRETTY EASY TO SPOT. MY NAME IS PAM B. (I DON’T KNOW IF WE’RE SUPPOSED TO GIVE OUT OUR FULL NAMES HERE?) THERE IS ANOTHER PAM ON FACEBOOK, BUT YOU’LL NOTE THE DIFFERENCE RIGHT AWAY.
      NO ONE SHOULD BE WITHOUT A FRIEND, SO IF YOU WOULD LIKE TO SHARE WITH ME, PLEASE FEEL FREE TO CONTACT ME. 🙂 BEST OF LUCK AND HAVE FUN WITH THE GAMES. 🙂
      WARM REGARDS,
      PAM B.

  15. Angel I know you must get tired of going over and over about services again to call or download player service, but I hope this is a different questions.. with your help I finally got the help to straighten them out and I want to say Thank you very much.. you prove your worth to all of us every day.I am writing because I want to know why we cannot get hardly any oodles anymore. I play all day trying and because I am not a top leader no matter how much I play I get a low oodles amount if you play tokens you get a lot and you make token easy.. but I can not understand why if you watch a token commercial you get 1,000 token but with oodles you get 50 also when you play toy chest you can play all day and maybe get 4 times a”8*” but you get kick off and have to play more ( Don’t get me wrong I love to play that game over most games but I can not get hardly any oodles any more oodles and I play for hours and get all the way down to 185 but because this is not on the 8 you still get only 10 . I am 73 year old and am handicap and the only enjoyment I have is playing these game I cannot afford to pay for games because after doctor bill,hospital bills,and pharmacy bill we just make enough to make ends me. but I still can’t make enough to ever get any prizes no more and when I do try there are so many people that can be up in the high Leaderboard and I am proud of them but how do we ever earn enough oodles to get up there with the low amount we can win playing? thanks for listen to this because there are a lot of people young and old that has the same problems please see if you can see if they can up there oodles and complete with tokens they are giving ever one a lot of token so why should they buy. and I have worked hard to get mine and enjoy Thank You so much for everyone you work with so much and is still nice and really concern.

    • Hi Loveless6, I’m glad you were able to get things straightened out! Thank you for the feedback also, I’ve passed it on. There are a lot more ways to earn Oodles than just getting on the Leaderboards though. Please read Oodles 101 here, it may give you tips you weren’t aware of. GSN gives out as many, if not more Oodles, than ever before between all the Oodletunities available weekly.

    • I AGREE WITH YOU! LIKE WHEN WE PLAY GAMES LIKE THE DEAL OR NO DEAL SLOTS THIS WEEK, I HARDLY HIT A CHANCE TO PLAY THE BANKER UNTIL I HAVE USED UP A GREAT DEAL OF TOKENS AND THEN TO GET ONLY A SMALL AMOUNT OF OODLES FOR ALL OF THE SPINNING AND SMALL OR NO PAY OUT ON THE SPINS, DOES NOT SEEM WORTH THE BOTHER PLAYING. I ALSO HAVE A PROBLEM WITH SOME OF THESE NEW ADS. THERE ARE SOME WHERE YOU HAVE TO WATCH FIVE ADS AND SOME FOR TEN ADS, BUT YOU ONLY GET FIFTY OODLES OR A THOUSAND TOKENS JUST AS IF YOU ONLY WATCHED ONE SINGLE AD. IF YOU CLOSE OUT TOO SOON AT THE VERY END OF THE STRING OF ADS, YOU ARE SOMETIMES NOT CREDITED. IT IS IF YOU NEVER WATCHED ANY OF THEM. I HAVE MENTIONED THIS BEFORE, BUT I DO NOT THINK THEY UNDERSTOOD WHAT I WAS TALKING ABOUT. ANYWAY, I KNOW HOW YOU FEEL. I AM DISABLED AS WELL AND MONEY IS TIGHT AND IT IS HARD WITH THE ECONOMY IS NOW AND MY HUSBAND IS SEVENTY THREE AND STILL HAS TO WORK TO MAKE ENDS MEET. I ENJOY THE GAMES, BUT I FEEL AS A LOT OF PLAYERS HAVE SAID BEFORE, THAT THE GAMES ARE SOMETIMES RIGGED WHERE YOU HAVE TO BUY TOKENS. I KNOW THEY SAY IT IS A COMPUTER THAT DECIDES THE AMOUNTS, BUT PEOPLE PROGRAM THE COMPUTER AND I KNOW THAT IT CAN BE FIXED TO ALLOW A PLAYER TO HIT SOME BIG AMOUNTS, BUT AT CERTAIN LEVELS OF PAY OUT OR AMOUNTS WON, THE GAME STARTS EATING UP YOUR WINNINGS UNTIL YOU WIND UP WITH LESS THAN WHAT YOU HAD STARTED WITH. THIS IS DONE ON A LOT OF THE SPECIAL GAMES THAT ARE FEATURED GAMES LIKE THE CLEOPATRA SLOTS AND THE ONE THAT IS CURRENT THE DEAL OR NO DEAL SLOTS. YOU HAVE TO SPIN ONE HUNDRED TIMES AND IF YOU PLAY EVEN THE LOWEST AMOUNTS ON THE BETS, YOU DO NOT MAKE HARDLY WINNINGS OR YOU GET EMPTY SPINS. YOU ARE ALMOST MADE TO BET HIGH TO GET WINS AT ALL AND THEN THEY ARE TAKEN BACK FAST. THIS CAN NOT BE COINSIDENCE SINCE IT HAPPEN REGULARLY AND ON A LOT OF DIFFERENT GAMES. I LIKE GSN, BUT THERE SHOULD BE HIGHER TOKEN AND OODLE PAYOUTS ON THEIR FEATURED GAMES. THERE SHOULD BE EXTRA OODLES AND TOKENS FOR WATCH MULTI-ADS THAT YOU MUST WATCH FIVE OR TEN BEFORE YOU GET WHAT YOU WOULD GET FOR ONE. THIS IS NOT FAIR. SOMETIMES YOU WATCH PART OF THE MULTI-AD, BUT THE ADS ARE NOT WORKING PROPERLY AND DROPS AND YOU GET NOTHING FOR WHAT HAS BEEN VIEWED. THANKS FOR LETTING ME VENT. SOMETIMES I JUST HAVE TO LET PEOPLE KNOW SO THEY CAN FEEL THAT THEY ARE NOT ALONE OR THEY CAN VOICE THEIR ISSUES SO IF ENOUGH PEOPLE HAVE THE SAME PROBLEMS OR COMPLAINTS, THE POWERS AT GSN WILL LISTEN AND DO SOMETHING ABOUT THE PROBLEMS. THEY MAY NOT KNOW IF NOBODY TELLS THEM. I AM SURE ANGEL IS GREAT, BUT SHE IS NOT A MIND READER OR SHE WOULD BE WORLD FAMOUS AND NOT WORKING AT GSN EVEN THOUGH SHE LOVE THE JOB SO MUCH. LOL 🙂

      • Hi Francine, please know the Casino games have highs and lows, and wins and losses are not evenly distributed. They are random. You may do well in a game one day, and not so well others. If one game is not doing well for you at a certain time, perhaps try another.

    • Good catch babes5! Unfortunately, none of the ads are ours so we can’t correct this. I’ll pass your post on though!

    • Hi Bruce. I see:
      3/25/2014 4:14 pm Thank you for your registration! 12,500 Tokens
      3/25/2014 4:14 pm Thank you for your registration! 200 Oodles

    • Hi Ned, the Secret Word is said on TV around 3pm ET Monday through Friday, and also posted here on Player News at that time. When the day’s new word is up (look for it after 3pm ET) go to My GSN > My To-Doodles and click on Oodles Bonus Trivia. There you will find a question that asks what the Secret Word is.

      The question is live from 3pm ET until Midnight ET. You may need to use the “prev” and “next” arrows to toggle through the other questions showing also. Again, this is only available Monday through Friday. Hope that helps!

  16. lease bring games you can win money on like the old bingo game, its not fun on here anymore just getting oodles

    • Hi Nancy, we do have cash games at GSN you can play if that’s your preference. You can find them by clicking on the Cash Games tab at the top of the main GSN.com page. Also, you can use your Oodles to enter sweepstakes such as the Daily $250 Sweepstakes. Someone wins every day!

  17. Hi Angel, Just wondering about the new games I see on the list. The three wishes game and the Doggie one, are they unable to be played right now? The rest of the games I play load ok but the ones I haven’t played in a while won’t load either. Please advise.
    Thank you much

    • Hi, with games in beta they may appear on the list, but are not playable. These are new games we’re testing, and are released to only 10% of random players. They may come and go, so you may be able to play one day, but not the next.

      To change the bet, hit the menu tab on the left side of the page (it’s the tab with three lines).

  18. Why can I not play some games and I can others. I get the following message…….Skillgammon can’t be played in your current browser, but the fun doesn’t stop here! Try any of the games below for a chance to win real cash prizes.d i can others. I get the following message…

    • Hi Cassie – unfortunately, not all the games work in all browsers. If you can’t get it to work, try using the latest version of Internet Explorer. That should work. 🙂

      • I’m having the same issue, with every game, eery single one I’ve tried, in both safari and Firefox. I can’t use Internet Explorer, since I’m a Mac user. Any suggestions?

        • I’m sorry you’re having difficulties. If you have not already, please contact Player Services for assistance, and let them know what is happening. To contact them click on GSN Help at the top of the main http://www.gsn.com page. Be sure you’re logged on to your user name so you can see the contact link.

  19. Is there anything to do with tokens besides use them to play more games? Is there a way to use them in contests or turn them into oodles? I have over 8 million tokens and don’t care for the games that use them.

    • Hi Trisha,

      It sounds like Oodles are more your thing. Tokens can’t be turned into Oodles. Tokens are for our casino style games. 🙂

  20. Hi, Im New. I Am Editing My Profile. How Do I Change My UserName? And Below It, Theres A Box That Says “ENTER PROMO” Where Do I Find The Code?

    • Hi Katey, welcome to GSN! Please reach out to Player Services for assistance with you user name. To contact them click on GSN Help at the top of the main http://www.gsn.com page. Be sure you’re logged on to your user name so you can see the contact link.

      We occasionally offer promo codes, and when we do, you redeem it on My GSN. You can read about how promo codes work here. Please note the promo code in the article I’ve directed you to is expired. As far as I know, there are no currently active ones, but when there are you can usually find them posted to this page.

      Other good read for you would be Oodles 101. Again, welcome, and I hope you enjoy our games! 🙂

  21. What function do tokens serve other than to get more tokens? Can I buy something with them, exchanged them for oodles, SOMETHING?

    • Hi Poog, one of our goals has always been to offer a unique experience for everyone. Players seeking the thrill of skill-based cash games can compete in tournaments for real money and other merchandise prizes. Tokens are an option for anyone who may not be comfortable participating in cash games but wants to participate in popular Casino-style games. You can use Oodles to bid on Auctions or enter Sweepstakes in the Prize Center.

  22. Hi. I can’t connect to gsn.com on my computer. It says the website won’t accept my connection. I was logged in earlier and it was fine. What’s up with that?

  23. Hi Angel, I need help posting my photo on Bingo Bash. It seems like almost everyone has a picture on their profile and I have that blockhead guy icon. Thanks for all you do.

    • Hi, I’m sorry, I don’t know. Bingo Bash has it’s own support area. Please look for the Help / FAQ button once the game has loaded. If the information is not there, you can contact Bingo Bash support by emailing support@bitrhymes.com.

  24. I have been here for a while… and I have had several discussions with Player Support about the fact that I live in Delaware, which seems to be a “No gambling allowed on Internet.” That being said, The new player documentation should clearly state that if you are in one of several states (and they should be listed too) you will not be able to open a cash account, you will not be able to play certain games beyond their introductory plays, you will not be able to play tournaments, etc.. It would be nice if you could outline what we cannot do… I don’t know where my oodles are effective or not. The scrabble games are closed to non cash account holders, and yet you put them on tournaments, which doesn’ t make sense if you don’t add the notice that non cash account players cannnot play or say only cash account players can play. This is very frustrating to me.. I am allowed to purchase bingo chips but not open a cash account?? That seems kinda
    strange to me.. bingo is gamling. even if only for chips. All this should be spelled out somewhere.. and I haven’t seen anywhere. however, when I asked player support they THEN tell me I can’t do certain things. C’mon.. put the rules right will YA?

    thanks for listening to me grouse.
    Mary Jo

    • Hi Mary Jo, thank you for your feedback. This guide is a very basic overview of the site. To get more detailed information, click on the links and visit the other areas.

      For instance, if you click on the cash games link, you’re taken to the GSN Cash Games site. If you have questions, you can click on their Help link, and check out their FAQs. Once there you can look at the popular or most recent topics to see if your question is there, and if not, do a search of your own.

      Cash Games does list the states (and countries) that are not allowed to play cash competitions. There’s also a section of the FAQs that addresses the scrabble games: “Players can participate in as many Warm-Up (free) games as they wish in all of our game titles with a couple exceptions – SCRABBLE Cubes and SCRABBLE Boggle. Due to contractual obligations with the company that owns the rights to these two games:

      Practice (free) members will be only able to participate in 30 Warm-Up (free) games in SCRABBLE Cubes and SCRABBLE Boggle until they become an Upgraded (cash) member
      Upgraded (cash) members will be only able to play 25 Warm-Up (free) SCRABBLE Cubes and SCRABBLE Boggle games per day – there are no restrictions on the amount of cash games that can be played in these two game titles
      The version of SCRABBLE Cubes, available within the GSN Cash Games Mobile experience, has no limit on the amount of free games that can be played regardless of the account “state”.”

      The Cash Games FAQS are extensive, and pretty much any question you can think of has been answered. If you run into a question you’re unable to find an answer for, definitely reach out to player services>

      Buying Chips for Bingo, or purchasing Tokens to play Casino games doesn’t fall under the states gambling laws because you’re not playing for money. Oodles are used like the old timey green stamps. You save them up and exchange them for prizes, or enter sweepstakes and auctions in the Prize Center. Everyone over 18 in the USA can use their Oodles. You can read more about how that works here.

      I hope that helps answer some questions!

  25. Thank You! My suggestions are: on your “New to GSN” page, links should be provided that will allow you to go to worldwinner faqs, gsn casino links faqs, etc. AND a search engine to enter a direct question with a word match return. That way, you don’t have to go to each and every place to read its faqs. YOU will not have to answer a lot of the questions you are answering. Frustration makes people leave.
    hope this will help the site become more efficient.
    Have a ChippyTokenOodle day!
    Mary Jo

    • I see what you mean. There are inks to the FAQs in the post, click any of the blue words, and the FAQs have their own search engines. We can’t put a search engine for the GSN.com site on this page because it’s separate from GSN (it’s a word press page). This is only meant to be a very basic introduction to the GSN.com site, but I’ll happily look for ways to improve it. Thanks again!

  26. Gsn took away 17million tokens from me on4/5/14 Sunday, I had more than 37
    Million, no JOKE. Check my account. There’s no way I can lie, as you all can review everything. I have reported this issue SIX times to no avail.

    • Hi, I’m seeing the most you had on 4/5 was 27,595,898. It went down through a series of game plays. I wonder if you were bidding higher than you thought on the games?

      Do you know how to check your Token transactions to view the progression for yourself? Log on to your user name, then click on My GSN and then Tokens in the upper right-hand corner. That shows about the last 10 transactions or so, so be sure to lick on “Review Full Transaction History” in the upper-right hand corner of that window where you can search for dates and see exactly what you big in the games.

  27. Hi Angel,
    I won a $25 target gift card. It’s been over 5 weeks and still haven’t received it. I used 200,000 oodles. Is this a scam on your prize site.
    Sharon

    • Hi, I checked with the prize center. They said you never responded to the confirmation email when you won, but it sounds like you reached out to them too and it’s been taken care of? Congratulations on your win!

    • Hi Edna5834, log on to your player name, then go to My GSN. On My GSN, in the upper left-hand corner (next to the enter promo field) you’ll see your player name and a box. Click on the box (I don;t recall if it’s an empty box, or has a generic profile pic, etc) but once you click on it, it will take you to a page where you can pick an avatar (profile pic) for your GSN player name. Click on the different categories, we have many choices! Be sure to save once you find the one you like.

  28. Hi, I have a question. I’ve never played for cash but I have a lot of reward points I can’t spend. If I become a cash player how many will transfer and be spendable. Please answer to my email account above. Thanks, mcdohambu

    • Hi Pattie, please go to http://www.gsn.com, and click on GSN Help at the top of the page. From there click on GSN Cash Games (Web) and you will be able to look up Rewards Points. If you have further questions, please click on the green “contact support” button at the top of the help page.

  29. Hi…I like to know how to enter the word for win and watch on Deal or No Deal…I’ve tried to find the place to enter the word but have not had any luck…can you help me please

  30. be careful everyone, in Cleopatra slots when I do get the bonus feature, and win 15 or even 20,000 free tokens, it says it’s adding them to my balance, but then when I go back to the game, and am betting only 750 or 1500, I lose all my tokens that I won in the bonus feature, this has been going on for a couple of months, and it doesn’t seem to get resolved

    • I’m sorry you’re having difficulties. If you have not already, please contact Player Services for assistance so they can investigate. To contact them click on GSN Help at the top of the main http://www.gsn.com page, then look for the green “contact support” button at the top of the help page. I’d recommend logging into your player name before contacting them so there is a record from your account you can access later if need be.

  31. On the Oodles Bonus Trivia Question for 11/9/15: Created by imafttr: What was the year of the Great Chicago Fire? I answered 1871 and I got an Oops stating that the correct answer was 1866. If you go to any history website you will get the following info: The Great Chicago Fire was a conflagration that burned from Sunday, October 8, to early Tuesday, October 10, 1871. I gave the correct answer but didn’t get the Oodles.

    • Hi Twila, please reach out to Player Services for crediting. You can do so by clicking on GSN Help at the top of the main GSN.com page.

  32. I answered that the great chicago fire was in 1871. this is the correct answer but was told i was wrong. please correct this for me

    • Hi, please reach out to Player Services for crediting. You can do so by clicking on GSN Help at the top of the main GSN.com page.

    • I’m sorry you’re having difficulties. If you have not already, please contact Player Services for assistance so they can investigate. To contact them click on GSN Help at the top of the main http://www.gsn.com page, then look for the green “contact support” button at the top of the help page. I’d recommend logging into your player name before contacting them so there is a record from your account you can access later if need be.

  33. Since the new game came on to Video Bingo, it has a loading bar, loads and then a blank screen. All adobe flash, etc. is up to date, all firefox uptodate, cache cleared in addition to adobe flash, adobe flash open, full bore. was able to play the Christmas one. Have commented on your FB page, no reply. Posted in Help, just now, maybe that might work. Getting pretty pissed at these video games that are updated and then don’t work,

    • I’m sorry you’re having difficulties. If you have not already, please contact Player Services for assistance so they can investigate. To contact them click on GSN Help at the top of the main http://www.gsn.com page, then look for the green “contact support” button at the top of the help page. I’d recommend logging into your player name before contacting them so there is a record from your account you can access later if need be.

  34. As I have been reading the comments it seems I’m not the only one becoming disappointed in the games of late. I had over 3 mil tokens and lost them all by never getting any hits or bonus rounds and when I do get a bonus rounds there is never or very few double wild on them. now that I have to rebuild my tokens from the little pop up ads most of them don’t even give you your tokens. I have lost at least 100-200 thousand tokens. I guess I’m feeling cheated and let down because I don’t pay cash money for the tokens. The sad thing is I’ve been playing on these games for a couple of years now and really like them they are fun. I’m just feeling cheated and punished now.

  35. Hi gsnangle
    In gsn cash games, after i play a game against my wife, then click on view standing and it shows the scores it also gives a percentile rating. When my wife plays against me and clicks on view standing the results never show the percentile ratings for her games. I have looked in her settings to see if there is a way to turn them on but, had no luck. Can you help in any way .

    Thank you.

    regards Peter

    • Hi Peter, I’m sorry, I’m not familiar with cash games at all. You would need to reach out to Player Services. To contact them click on GSN Help at the top of the main http://www.gsn.com page, then look for the green “contact support” button at the top of the help page. I’d recommend logging into your player name before contacting them so there is a record from your account you can access later if need be.

  36. I’m new to the GSN Gaming Website
    I’ve only new about and have pgames off the Google Play Stare App. And I honestly have to say that I’ve really enjoyed myslef .
    Anyways the main reason I’m posting a message is is in hopes that someone/anyone can explain this question to me………
    How I change username – 26718893.ids
    To username tdixon6670

    Thank You In Advance,
    Terri – 26718893.ids To Username – tdixon6670

    • Hi Terri, welcome to GSN, were pleased to have you aboard! Please contact Player Services for assistance. They can help you with this. To contact them click on GSN Help at the top of the main http://www.gsn.com page, then look for the green “contact support” button at the top of the help page. I’d recommend logging into your player name before contacting them so there is a record from your account you can access later if need be.

    • abcdef2013, the magazines were removed back in February. They were not very popular prizes. I’ll be sure to pass along your thoughts regarding the prize center.

      • Hi Angel,

        I very much enjoyed the magazine buy-it-now prizes, using my Oodles to buy several subscriptions. The only buy-it-now prizes currently offered are oodlectibles, which I have no interest in at all. I continue to play Bingo Bash, which I really enjoy, but play very few of the other games anymore as there is not much point.

          • I’ve often wondered what the point of the Oodles “Prize Center” was as there are NO “prizes” to speak of offered. There are, as StylishScooter pointed out, no “buy it now” options other than the oodlectibles (and what the heck is the purpose of of purchasing one of them anyway??). Considering that players, like myself, spend money to purchase tokens, bingo chips, etc. , with NO reward other than playing the game, I would think that GSN would offer REAL rewards like WorldWinner.com does (Amazon gift cards, VISA gift cards or game credits). You earn “points” for playing the cash games and can cash those points in for actual usable merchandise that “rewards” customers.

  37. Hi GSN ANGEL,
    You have ALWAYS BEEN SO GRACIOUS. At 63 YEARS old, I AM FACING THE FIRST DIRECT HIT HURRICANE IN MY HOME TOWN TOMORROW & MONDAY MORNING that I have faced since I was a little girl. ( Hurricane Donna ) I live in a little suburb of Tampa Fl. called Valrico. I have been in the BRANDON ALL MY LIFE. I AM PREPARED as POSSIBLE, BUT SCARED. OF COURSE I KEEP MY UPPER LIP WITH A SMILE and ACT BRAVE!!! I have been posting suggestions all day to my friends on Facebook on little things to do. Like: Fill bath tubs with water, how to to put 1 & 1/2 gallons in the toilet to flush id NECESSARY. TAKE PICTURES of INDOOR & OUTDOOR property. I’ve been telling everybody GOD WILL WATCH OVER US. But my goodness… WINDS WILL BE 100 to 135 mph….. I DO NOT REMEMBER THOSE!!! I just see them ON T.V.!!! I may be without electricity for awhile.Time will tell. Please ask all the Game workers to keep me, my husband and Kitty ( Phantom ) in their prayers . TYVM

    Sincerely,

    Martha F. Bennett
    Phantom11

    • Dear Martha, you and your family (as well as our other players affected by Irma and Harvey), are most certainly in our thoughts and prayers. A number of us have friends and family in the Tampa area, as well as other areas of Florida, and we’re pulling for all of you! It sounds like the advice you’re giving is right on, how kind of you to think of others. Never forget – Florida Strong! We’ll definitely be monitoring from here.

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