The Oodletorial: Player Services

oodletorialHappy Friday! Welcome to the weekly installment of the Oodletorial. I’d like to take this time to talk to you about a small, but vital, team here at GSN – Player Services.  

This team started out years ago as  support on WorldWinner (GSN Cash Games), and has since expanded to provide support on all of our platforms, including GSN.com  (Oodles and Tokens), GSN Mobile, and Games by GSN on Facebook. Player Services consists of six dedicated specialists, and they really keep things humming along as the heart of our customer support.

Besides responding to 1,000 tickets a day  (yikes, that averages to a 166 emails each!),  Player Services is also the conduit for any issues that arise. For example: Is there an issue with a promotion? Player Services lets the web team know. Is a game not performing correctly? Player Services passes that on to the game team. Player Services is also continuously forwarding player feedback and concerns to the appropriate  departments here at GSN. These folk are true multitaskers!

The team works hard from 8:30am-5:30pm ET Monday – Friday.  On weekends, we cover urgent issues only, although we hope to have full coverage at some point down the road. Come Monday morning the team is hard at work sending responses to those who’ve contacted them over the weekend.

If you ever have any account or technical issues, be sure to contact Player Services. They will happily assist you.  To contact them, log on to your GSN user name on GSN.com, then click GSN Help at the top of the page.

Have a great weekend everyone!

GSNAngel  :)

68 thoughts on “The Oodletorial: Player Services

  1. “YIKES” is certainly right Brendy! The Players Services Team deserves all of the POSITIVE Feedback they can get!!!!!! I would go stark raving mad if I had to try and fill their shoes! Please let them know they are truly Appreciated! Thank you for letting us know about them and some of the things that are taking place in the background. I for one will certainly think twice before ranting and raving about something trivial before adding to their workload.
    Sincere Regards,
    Pam

    • Ditto. I can’t thank you guys/girls enough for the countless times you’ve come to the rescue and promptly I might add. To have a place to go immediately when you have a query is refreshing and makes you loyal to the site. GSN provides well rounded services, even though you never know what a game may do when first introduced.

    • Yes i get a little upset sometime but i know players services should be Thanked I mean Thank You, Ican only imagen how hard they work to keep us Happy, I must say they do a fine job of keeping us Happy. So Thank You very much.

    • The Player Services have always been very helpful. Everyone that I have dealt with at GSN has been polite, courteous and highly efficient. The time to respond has been excellent. Thanks Player Services for a job well done!

  2. Just wanted to say The people that make up your player services department are INDEED most WONDERFUL…..They have always- I MEAN always, done there very best, and gone beyond at times to try to make all well. I do appreaciate them very much. I am one, that often needs their assistance. SO- I am speaking first hand. PLAYER SERVICES- YOUR WONDERFUL!!! Thank you for ALL things……..

  3. Yes, Brendy, the Player Services Department are to be commended. I have had to use them on a number of occasions, and have always been met with prompt service. Thank you Player Services Department for your prompt and courteous responses always.

    Sincerely, Darlene (aka: 2011angelgirl)

  4. I have had to use the service myself but, not too many times since I have been playing on GSN site for years. I truely thank the team for their quick response when I have had to call upon them….Thank You All ;-)

  5. I am new also ( only a month or so ). I have contacted them and YES! they are AWESOME!!!! Thanx for so many fun games and THANX!!, for all you do! :) :)

  6. I’m impressed with all the people that work on this site! Despite my complaints & rants about that darn monkey, the Player Services Team is awesome! Considering everything they have to deal with, they’re most helpful, very considerate, and generally extremely prompt & efficient!

    • Hi Mary, so far the marketing team is not finding an issue. They are asking me to remind people that to be awarded their Tokens they much do the following:

      1. Interact with the ad via one click (whether that be starting the video or clicking another item in the ad)
      2. Stay on the ad for 30 seconds

      Also, not every video or ad will have a ‘done” button. Some merely have an X at the top. If you see that X do NOT click on it until you hover your cursor over the top of the ad and see the drop down that says you’ve earned your Tokens.

  7. When will we get a new message board. This is not good enough to really be able to interact with each other. It is great for interacting with the people that work for GSN, but it is not good for interaction among each other. I, for one, really miss the interaction that we use to have.

    • Hi Flora, I agree this isn’t the nest way to interact with other players, and it’s not really meant to be. It’s more like a newspaper I think. You get the updates on what’s going on. When we have information on new message boards, we’ll be sure to post it!

  8. They are certainly a great team. On some days I send them several technical problems I encounter. They’re probably tired of hearing from me. I sure hope they all have been a MVO of the month.

  9. Ya’l are totally Awesome ! ! !
    Nice little refresher course, and a Bonus at the end ! : > )
    Kudos, Thanks for the fun and keep up the GREAT >* team*< WORK !
    Player Services has always been there with a fix or Tech suggestion and even more important to me the explanation on "How To" apply their suggestion!
    Thanks Angel ! High Five to All !

  10. I CAN’T BELIEVE IT! I WAS ALREADY HERE AND HAD POSTED A MESSAGE WHEN THIS PAGE ABOUT PLAYERS SERVICES WAS FIRST ADDED! IT NEVER OCCURRED TO ME TO READ IT AGAIN RE: THE SCAVENGER HUNT! I JUST HAPPENED UPON THE PAGE FOLLOWING THE “D” WORD DIRECTIONS, GOT UP TO WORK ON DINNER PREPARATIONS, CAME BACK AND WITHOUT THINKING, JUST STARTING BROWSING THROUGH HERE AGAIN WHEN GOOD GRIEF, I WAS STRUCK BY LIGHTENING WHEN I HAPPENED UPON THE SCAVENGER HUNT CODE!!!!! I HAD SEARCHED AND SEARCHED AND GUESSED AND GUESSED AND FOUND THAT I SIMPLY DON’T HAVE THE APTITUDE FOR THIS TYPE OF GAME. FRANKLY, I STILL DON’T AS THIS WAS JUST AN ACCIDENT AND IN ALL HONESTY, WOULD NOT LIKE TO SEE IT REPEATED. AS I’VE NOTICED SOME FOLKS “GOT IT” RIGHT AWAY. BUT OVERALL, I’VE NOTED THAT YOU HAVE HAD TO LEAD MOST PEOPLE BY THE NOSE TO GET HERE, IF INDEED THEY ALL HAVE?? I MUST ADMIT THAT PRIOR TO MY HAVING STUMBLED UPON THE CODE, A PLAYER WAS KIND ENOUGH TO GIVE IT TO ME AS I WOULD TO OTHERS WHO FOUND THIS A FRUSTRATION RATHER THAN A “FUN” THING TO DO; ESPECIALLY IF ONE DOESN’T HAVE THE KNACK. I DON’T BELIEVE ANYONE SHOULD BE DEPRIVED OF THE OODLES BECAUSE THEIR SYNAPSES DON’T FIRE FOR THIS TYPE OF THINKING. SORRY ‘ BOUT THAT, BUT I APPRECIATE THE CHANCE TO VOICE MY OPINION. THANK YOU ANGEL.
    PAM

    • Hi Pam, glad you found it! A few people have had issues, but we’ve had hundreds of redemptions (maybe even thousands now), so it’s going very well. Remember, most people playing don’t post on Player news, they just read it.

      We will probably have something like this again in the future, but now that we’ve played it once people are getting a feel for this different style game.

  11. I have problems quite often due to having an old PC so it is expected but the scavenger hunt went well for me and found the code quite easily. I redeemed and received the bonus. THANK YOU VERY MUCH GSN Angel. That makes up for me getting the rotten Easter egg. :)

  12. DARN it I read and read I cut and pasted and cut and pasted……all I really needed to do was FOLLOW INSTRUCTIONS!!!!! Found it!!! Thanks GSN

  13. Help !!!! Have some pity, been a rough couple of nights at the hospital and I came here to relax before bed and this is stressing me out lol, I am not that stupid , at least thas what I keep telling myself !!! I just cannot find the code !!! Help !!!!

  14. thank you to cottoncandy 3446! i didn’t think to click on the article. if i hadn’t read your comment i’m not sure i would have ever gotten the code.

    thank you!!!!!!!!!!!!!!!!!!!
    moonfeather1

    • Hi, please contact Player Services for account assistance. They can investigate this for you. To contact them click on GSN Help at the top of the main http://www.gsn.com page. Be sure you’re logged on to your user name so you can see the contact link.

  15. I found the first code and am confused after that. I see no second code or even a clue to a second code. Am I misunderstanding this promotion is there just a chance for 1000 Oodles once?

    • Hi Christinebcemyp, there was just one code. Yesterday’s clue was for those having issues finding it. Congratulations on getting your Oodles!

  16. I would like to “Thank You and your Team” for every thing you do; I have been joyfully treated with the most Appreciated Customer Service there is;You Guys are AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  17. Thanks for adding more clues. Some of us have screens that didn’t open all the way or something. Any oodles for the weekend? ;)
    OODLES4WEEKEND

  18. Thank you for the Oodles! it was a hard find after the daffodil step. lol It should not have been though!

  19. I as well would like to give the Player Services men & women a “shout out”. They are truly good, and have come to my rescue quite a few times…and very promptly, I might add. Thank you so much for all you do.

  20. yes, player services has been on the ball for quite some time. I too would like to thank them for handling my problems with speed and accuracy!!!! also, you too angel you’re the best!!!

  21. say angel, can I make a suggestion, when we post in here could they fix it where it would be the first post at the top of the page?

    thanks, nick

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